It’s no longer about who attracts or retains the best people. Not even about who deploys the most advanced AI tools. It’s about how quickly their people learn to use them. This month, I spoke with two multinational companies. Both are struggling to implement AI in their commercial functions. Both have “shadow AI leaders” — people experimenting quietly, frustrated that their organisations aren’t moving faster. Both are waiting for headquarters to define the strategy  before th

I recently ran a LinkedIn poll asking whether people try to be polite when interacting with AI (e.g., saying “please” or “thank you”)....

The fundamental problem AI faces in negotiations is not a lack of computational power, nor the energy required to support intensive...